RETURN POLICY
Sheri Kurdakul LLC believes that quality is the responsibility of every employee and must never be compromised. We are committed to producing the highest quality products available. If you are not 100% satisfied with our product, please Email Deniz@SheriKurdakul.com or call 1-609-510-9156 to speak to a customer service representative.
For our staff to consider a credit/exchange/partial credit/refund/partial refund/store credit please ensure you are familiar with the following information.
All returns must be
- Pre-approved by Sheri Kurdakul LLC
- Requested by the party to whom the invoice was billed
- In unused, sellable condition (unopened, unmarked, original undamaged packaging)
- Reported within 60 days of invoice date
- Accompanied by a return authorization number that will be provided by approval from Sheri Kurdakul LLC
Special Order Formulas and sizes 16-ounces and larger are non-returnable
Products that are past the best by date will not be considered eligible for credit/exchange/partial credit/refund/partial refund/store credit
To provide a return authorization number, the customer service agent will need
- The reason for the return
- Information from the bottle such as the product name, size, lot number, best by date, and bottling code
- The name of the party who purchased the product
- The best phone number to reach the party who purchased the product
All returns (excluding defective items and those that are a result of an error by Sheri Kurdakul LLC) are subject to a 20% restocking fee and are returned at the buyer’s expense.
We may require digital photo(s) for returns that are due to defect or error on the part of Sheri Kurdakul LLC before we issue a call tag for collection.
Your return must
- Be packed in a box
- Be properly cushioned to avoid breakage during return shipping
- Have a copy of your invoice with the return authorization number written on it inside the box
- Be received at Herbalist & Alchemist within 30 days of approved return authorization
- Be returned using trackable shipping service. Shipping cost is the customer’s responsibility unless otherwise authorized
A refund will not be issued for any returned item that is damaged during shipping to Sheri Kurdakul LLC.
Return to:
Sheri Kurdakul LLC
57 Beech Avenue
Hamilton, NJ 08610
Return for Purchases from Third-Party Sellers
Products purchased from any third-party seller must be returned to the original place of purchase.
Returns from Wholesale Accounts:
All returns must be
- Pre-approved by Sheri Kurdakul LLC
- Be requested by the party to whom the invoiced was billed
- In unused, sellable condition (unopened, unmarked, original undamaged packaging)
- Reported within 60 days of invoice date
- Accompanied by a return authorization number that will be provided by approval from Herbalist & Alchemist
Special Order Formulas and sizes 16-ounces and larger are non-returnable and all sales are final.
Products that are past the best by date will not be considered eligible for credit/exchange/partial credit/refund/partial refund/store credit
To provide a return authorization number, the customer service agent will need
- The reason for the return
- Information from the bottle such as the product name, size, lot number, best by date, and bottling code
- The name on your account
- The best phone number to reach you
Damages:
Please report damaged goods immediately upon receipt. Sheri Kurdakul LLC is only responsible for orders once they get to the shipping address on the order. We are not responsible for orders that have been shipped onward using a third-party freight forwarding company. Sheri Kurdakul LLC must file a claim with the carrier within 72 hours of proof of delivery. For us to file a claim with the carrier, the original packaging and damaged merchandise must be saved. The carrier requires 7 digital photos of damaged merchandise to file a claim. Please email digital photos to Deniz@SheriKurdakul.com
- Photo 1 – Damaged merchandise inside the original box with all the original cushioning
- Photo 2 – Close-up image of damaged merchandise
- Photo 3 – Packaging material used inside the box (e.g. bubble wrap/packing peanuts/cardboard dividers, etc)
- Photo 4 – The shipping label with the tracking number (please zoom-in to read the tracking number)
- Photo 5 – Close-up photo of the box manufacturer’s certificate (BMC). The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box. The BMC is generally found on the bottom flap on the outside of a corrugated cardboard box.
- Photos 6 & 7 – Displaying all sides of the package (one photo should display the top and two sides. The second photo should display the bottom and the opposite two sides)
Returned Checks
There will be a $30 charge for returned checks.
