RETURN POLICY
Thank you for shopping in the Glitter Witch Gardens. If you are not entirely satisfied with your purchase, we’re here to help. Please read the following returns and refunds policies, and if you have any questions, you may contact us using our Customer Support Form (CLICK HERE).
Eligibility
- To be eligible for a return, please make sure that:
- The product was purchased in the last 30 days
- The product is unopened and in its original packaging with the tamper-resistant band still intact
- The product isn’t used or damaged by purchaser or postal carrier (see ‘damaged items’ below).
- Personalized herbal blends, including but not limited to teas, tinctures, and encapsulations, are NOT eligible for return under any circumstances, unless they arrive in damaged condition (see ‘damaged items’ below).
Products that do not meet these criteria will not be considered for return.
Return and Refund Process
Please contact us using our Customer Support Form (CLICK HERE) before you send the product, and wait for directions from us.
You will be asked to send the product with its original packing to:
Glitter Witch Gardens at Sheri Kurdakul, LLC
57 Beech Avenue
Hamilton, NJ 08610
Once your product/s have been safely received, you will be issued a refund through the payment processor used for your original transaction (Stripe to Bank Account/Credit/Debit Card or PayPal). Please allow up to 5 business days for your refund to appear. If you do not see your refund within 5 business days, please reach out to us using our Customer Support Form (CLICK HERE).
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Glitter Witch Gardens at Sheri Kurdakul LLC..
Damaged items
If you received a damaged product, please notify us us using our Customer Support Form (CLICK HERE) immediately for assistance with photos that document the damage. We will be diligent about replacing products that have arrived to you damaged only as a result of our negligence or packaging or packing error. If damage has occurred due to postal carrier negligence, we suggest you consider filing a claim directly with the postal carrier. We will assist you in obtaining a refund for your damaged goods in every way we can.
Sale items
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us using our Customer Support Form (CLICK HERE) or by mail at the address above.
V. 08/2023